Tandem delivers within Waterford city and nearby districts.

Transparant flat rates based on urgency.

Standard limit per item is up to 20 kg and 80 × 60 × 50 cm; surcharges apply above that, and hard limits cannot be accepted for safety above 40kg.

• Everyday essentials for residents
  Groceries and meal kits, bakery and café orders, flowers and gifts, pharmacy items, small household goods, lost‑and‑found returns, and urgent “left at home” items like keys, laptops, and chargers.

• Business deliveries
  Documents and contracts, click‑and‑collect orders, parts and samples, uniforms and laundry, event materials, catering trays, POS supplies, and inter‑site runs between shops, clinics, and offices.

• Healthcare and labs
  Pharmacy‑sealed prescriptions, non‑hazardous lab samples in sealed containers, medical consumables, and equipment accessories with protective packaging.

• Food and beverage
  Prepared food in sealed containers, grocery top‑ups, bottled beverages in crates, celebration cakes with fragile handling, and bar/event restocks.

• E‑commerce and retail
  Same‑day local drop‑offs for Shopify/Woo orders, returns to store, window‑display swaps, and stock transfers from micro‑depot to shop.

• Community and events
  Donations to local charities, library/book runs, school or club equipment, race packs, and event collateral around town.

Quick size guide
If it fits in a large moving box and weighs under 20 kg, it’s usually good to go; bigger/heavier items may incur a surcharge or be declined per our limits.

Not sure if it fits?
Send a photo, rough dimensions, and weight; dispatch will confirm the best service and ETA within minutes.

Prohibited items include hazardous materials, leaking/liquids not sealed, and anything unsafe to transport by bike:

• Hazardous materials: explosives, flammables, corrosives, compressed gases, oxidizers, toxic or radioactive substances.

• Illegal items: contraband, stolen goods, conterfeit products.

• Biomedical risk: unsealed biological samples, infectious substances (category A/B), sharps without an approved container.

• Cash and precious metals.

• Frozen goods

• Inadequately packaged materials that could spoil equipment or pose risk to riders and public.

Restricted items (accepted only with conditions)

• Alcohol (age restrictions may apply, no safe-drop permitted)

• Prescription medicines (pharmacy sealed, labelled for recipient)

• Fragile items (must packaged padded primary packaging and sturdy secondary packaging)

• Food and perishables: sealed, and no hot liquids without spill-proof containers.

• Documents with PII: tamper-evident envelopes recommended. Signature on delivery required if specified.

Safety first. No deliveries during Met Éireann Status Orange or Red warnings in affected areas; orders will be paused or rescheduled at no charge.

During Yellow weather warnings, operations may proceed with delays or reduced service depending conditions. You will get updates and can reschedule or cancel before dispatch.

• All items must be closed, stable, and weather‑ready.

• Liquids sealed in secondary containment.

• No protruding edges or loose parts.

• Rider discretion applies: unsafe, misdeclared, or poorly packed items can be refused on collection.

• Stairs/handling: disclose heavy or awkward items; surcharges apply for multi‑flight carries without lift and for special handling.

• Temperature‑sensitive goods: pre‑approval required; Tandem provides short‑duration insulated transport only.

1. Select a service

2. Input delivery details

3. Pay with Apple/Google pay

Order confirmation includes live status updates and proof‑of‑delivery photo on completion to your phone.

Yes. Include access notes and contact numbers at checkout, and allow extra time for secure entries or stairs.

Out‑of‑area orders are not serviced. Please contact us if you’d like to request expanded service area.

Yes. Set scheduled rounds with fixed service level agreements. Contact the team to onboard.